Refund Policy
Last Updated: February 2025
Our Commitment to Fair Refunds
At EduStormo, we believe education should be accessible and valuable to every family we serve. Our refund policy reflects our commitment to providing quality financial education while ensuring fairness for all parties.
This policy outlines the circumstances under which refunds may be available and the process for requesting one. We encourage you to read through these terms carefully before enrolling in any of our programmes.
Refund Eligibility Criteria
Early Withdrawal
Full refund available if cancellation occurs within 14 days of enrolment and before accessing more than 20% of course materials.
Partial refunds may apply for withdrawals within the first month, calculated based on content accessed.
Technical Issues
Refunds available when persistent technical problems prevent access to course content for more than 7 consecutive days.
Our technical team must first attempt resolution before refund consideration.
Programme Cancellation
Full refund provided if EduStormo cancels or significantly modifies a programme before its scheduled start date.
Alternative programme options may be offered in lieu of refund.
Medical Circumstances
Refunds considered for documented medical situations that prevent programme completion.
Medical documentation required within 30 days of withdrawal request.
Refund Request Process
Submit Request
Email [email protected] with your refund request, including your enrolment details and reason for the request.
Include any supporting documentation if applicable (medical certificates, technical issue reports, etc.).
Initial Review
Our support team will acknowledge your request within 2 business days and begin the initial review process.
Additional information may be requested during this stage.
Assessment Period
Thorough review of your case against our refund criteria takes 5-7 business days.
Complex cases involving technical issues may require additional time for investigation.
Decision Communication
You'll receive a detailed response explaining our decision and any applicable refund amount.
If approved, processing timeline and method will be clearly outlined.
Refund Processing Times
Processing times vary depending on your original payment method. All refunds are processed within 10 business days of approval.
Credit/Debit Cards
3-5 business days to appear on your statement
Bank Transfer
2-3 business days for same-bank transfers
Digital Wallets
1-2 business days depending on provider
International Payments
5-10 business days plus currency conversion
Special Circumstances
Bereavement
We offer compassionate consideration for refund requests due to bereavement in the immediate family.
Please contact our support team to discuss your situation privately and sensitively.
Financial Hardship
While not automatically eligible for refunds, we may consider payment plans or programme deferrals in cases of unexpected financial hardship.
Each case is reviewed individually with discretion and understanding.
Course Content Concerns
If you have genuine concerns about course content quality or accuracy, we encourage discussion before considering refund options.
We're committed to continuous improvement and value your feedback.
Duplicate Enrollments
Accidental duplicate payments are fully refunded once verified through our system records.
Please contact us immediately if you notice duplicate charges on your account.
Important Considerations
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Refunds are not available for programmes completed in their entirety, regardless of satisfaction level.
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Access to community forums and bonus materials is revoked upon successful refund processing.
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Promotional pricing and discount codes cannot be combined with refund requests for alternative programmes.
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Certificate fees and examination costs are non-refundable once processed, even if the main programme qualifies for refund.
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Refund eligibility may be affected by violation of our terms of service or inappropriate behaviour in community spaces.
Need to Discuss Your Situation?
Our support team understands that every situation is unique. We're here to listen and work with you to find the best resolution.